> For the complete documentation index, see [llms.txt](https://mahmud-hamid.gitbook.io/norsani/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mahmud-hamid.gitbook.io/norsani/getting-started/business-implementation.md).

# Business Implementation

Implementing an online food ordering business also needs some field work beside the website preparation. Works, responsibilities and infrastructure required to establish your online business vary depending on the way you decide to manage your entire business.

You need to first **decide** how you are going to manage Norsani, either **Self** or **Shared** Management?

### **Self Management**

When you decide to self manage your food ordering business, you should definitely be wanting to establish your food ordering business for a **small town** or **city** with **vendors** having **limited** access and usage to **computers** and **internet** in their stores.

Your main responsibility will include:

1. **Registering and fully managing vendors accounts:** This includes posting their items, setup their settings, and processing their orders. You do not need to login to each vendor's account to process their orders you can do that from your admin front-end orders dashboard page. However, you will need to login to each vendor's account when you need to update their items or change some settings or create discount coupons.
2. **Processing orders on ground:** You will need to manage the entire ordering process from notifying the vendor to prepare the order, to picking up the item and delivering it to the customer.
3. **Updating vendors & items data:** You will need to update each vendors items and information whenever their's a change. For example, vendor offer new items or have stopped offering some items or have change location and delivery zone and fee or some items have finished for the day because of either online or ground orders so you will need to login to that vendor's account and "offline" that item and before the next opening day of the vendor you should "online" the item again.

If you will be offering **delivery** service, which most of the self implementation businesses do, you will also need to do some **logistics** preparation. As a very first start you will need:

1. **One delivery vehicle:** This could be a motorcycle.
2. **A delivery person:** You can either hire someone or do it yourself.
3. **A smartphone**: To quickly manage orders anywhere.
4. **An office**: As a start this could be your home.

However, those requirements will **expand** as your business **expands**.

Also if you will be offering **pick-up, dine-in** or **curbside** orders, you will need to make some sort of **agreement** with vendors to prepare and handout the order to customers. i.e making an advance **deposit** to vendors so they can deduct the amount of each order referred by a call/message/email by you, while you have received the amount online.

### **Shared management**

Shared management is the **best** way to manage your online food ordering business as it will give you more time to **focus** on **marking**. Each of your vendors will manage their store and orders by **themselves** while you focus on getting **more** customers and **expand** the business by adding **new** vendors.

You should **always** consider this way of management whenever it is **possible** even if you are implementing in a **small town** or **city** or have **few** vendors. i.e when vendors **use** computers or smartphones and have an **internet** connection in their stores.

Your main responsibility will include:

1. **Introduce your business to vendors and encourage them to register on your website.** This could be done by making **field** visits and meetings with your vendors - with a tablet device having an internet connection - where you **introduce** your service and it's benefits and **go** through the vendor's registration form step by step with your vendors.
2. **Provide your vendors with a quick training session on managing their store and orders.** This could be also done during your meeting with the vendor by opening a **demo** vendor account that have few items and orders - you can create this account previously in office with **disabled** selling privileges - and showing your vendors how to **create** new items, discount coupons, withdraw requests and **process** orders.

For the **infrastructure** part, you will only need to have an **office**. As a start, you can use your **home** but you should consider renting an office as your business expands you will need to hire employees for customer support & satisfaction, marketing, legal afters, etc.

### **Marketing**

From the technical part, [**Norsani**](https://codecanyon.net/item/norsani-multivendor-food-ordering-system/22255486) will do it's best to insure the **consistency** and **functionality** of your business but from the **management** and **marketing** part, it's all **your** responsibility to **insure** success of your business.

Whenever you plan to open an online food ordering business you should think of the **way** you are going to provide your service and it's **potential** success, and this depends on your implementation **geographical** area and the **uniqueness** of available vendors on your service.

***The city/town you are planning to implement in already HAVE one or more online food ordering businesses working?***

If yes, you should think of ways to provide your service in a **better** way than your competitors, for example you can do the following:

1. **Targeting vendors that do not exist on other online food ordering businesses.** i.e small vendors that provide good food but do not use computers and internet in their stores.
2. **Specialize in a single cuisine.** i.e you can make your online food ordering business only for **Chinese** food, or **Indian** food, or **Korean** food, and include most of those vendors within your city in your website so whenever people **think** of ordering some of that kind of food your website comes as the **best** resource.
3. **Apply lower fees on vendors.** This will encourage vendors to engage with your service and promote you to their customers.

***The city/town you are planning to implement DO NOT have one or more online food ordering businesses working?***

If yes, you are lucky and should focus on **advertising** of your service so people get to know the **benefits** and start **using** it.

You can also **start** with a **self** **implementation** of your business and try to get as **much** vendors as possible and provide as **good** service as possible.